FreedomofInformationGuide:JohnFStottLtdT/AMrJinkinsons

This document complies with the requirements of the Information Commissioner’s Model Publication Scheme for John F Stott Ltd T/A Mr Jinkinsons in accordance with the Freedom of Information Act 2000 and fulfils the obligations on opticians’ practices under the Act.

Welcome to our Guide for Information for John F Stott Ltd T/A Mr Jinkinsons required by the Freedom of Information Act 2000.

Introduction This is a complete guide to the information routinely made available to the public by John F Stott Ltd. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals.

How is the information made available?

The information within each Class is available in hard copy from:

Mr Jinkinsons 95 Burnley Road, Padiham, Burnley, Lancs BB12 8BL

This guide information

We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.

Cost of Information For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly. • Single hard copies – free of charge •As the Freedom of Information Act applies to the provision of information, a request for multiple hard copies does not fall within the provisions of the Act and will attract a charge for retrieval, photocopying and postage. We will inform you of the cost of these charges that will have to be paid in advance. •E-mail will be free of charge.

Your Rights to Information •The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.

Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on optical practices to respond to requests about the NHS related information that they hold, and a right of access to that information has been established in law.

•These rights are subject to exemptions (see below) that have to be taken into consideration before releasing information.

•In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995.

•Under the Data Protection Act 2018, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

Feedback: If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to: Jane Laval. Mr Jinkinsons 95 Burnley Road, Padiham, Burnley, Lancs BB12 8BL

Classes of Information All NHS information at H and H Padiham Ltd T/A Mr Jinkinsons is held , retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 2018. This scheme has been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

1)Who we are and what we do •John F Stott Ltd. A privately owned PLC, founded in 1946, operates in the northwest of England. •The practices are Stotts Opticians Swinton 0161 794 7703, Stotts Opticians Urmston 0161 748 4920, Stotts Opticians Unsworth 0161 796 6170, Sutcliffes Opticians Chorley 01257 262445, Brown Opticians Burnley 01282 426068, Brown Opticians Nelson 01282 697511, Mr Jinkinsons 01282 771600 •Details of the opticians and optometrists employed in our practice (store) can be obtained by contacting that practice directly. •Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel: 0207 580 3898. www.optical.org •Company Registration number 817224

2) Financial and funding information: what we spend and how we spend it: For every sight test performed on behalf of the NHS the practice receives a set fee, which is fixed nationally. The practices also carry out various enhanced services on behalf of the NHS including CUES schemes, Pre and Post Cataract examinations, Low Vision assessments, Glaucoma Referral Refinement. The fees paid by the NHS for each service are available from the practice on request. They include a contribution towards optometrists’ and staff salaries, equipment costs and other practice overheads. Information in this class will be published only where it is unlikely adversely to affect the commercial position of the firm or practice. If you are not eligible for the NHS eye test, please contact your local practice for details of our current private charges and offers.

3) Our Priorities: To provide our patients with high quality eye care

4) Decision Making: Any decisions made about the provision of NHS-funded services will be reflected in the services we provide and in the contract(s) held with the NHS England and East Lancs Integrated Care Boards.

5) Our policies and procedures: • Complaints • Data protection • Health and safety

They are available on request from Jane Laval, Mr Jinkinsons 95 Burnley Road, Padiham, Burnley, Lancs BB12 8BL

Complaints: If you have a complaint about any of our products or services, please do discuss any problems with the manager at the practice concerned in the first instance. We find that most issues can be put right at this stage.

If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact Philip Houston on 0161 794 7703. A full copy of our complaints policy is available on request

6) Lists and Registers: We don’t keep lists and registers. Our patient records are confidential.

7) The Services We Offer: All H and H Padiham Ltd. (T/A Mr Jinkinsons) practices provide NHS-funded sight tests for those who are eligible. Patients may also be entitled to NHS vouchers that can be used against the purchase of spectacles or contact lenses as required. To find out if you are eligible for this assistance please follow this link http://www.nhs.uk/NHSEngland/Healthcosts/Pages/nhs-voucher-values.aspx or contact the practice.

The practice also provides the following NHS-funded enhanced services Trafford, East Lancs ICB: CUES, Pre and post cataract examinations, Low Vision assessments, and Glaucoma Referral refinement.

Appointments for sight tests can be booked over the phone or by visiting the practice.The address and phone numbers of the practice is:

Mr Jinkinsons: Padiham 95 Burnley road, Padiham, Burnley, Lancs, BB12 8BL Tel 01282 771600 Opening Hours: Mon, Wed, Thu & Fri 09:00 - 17:30. Sat 09:00 - 13:00

Regular publications and information for the public Information about optical and ocular conditions, sight tests, spectacles, and contact lenses, can be found on www.stottsopticians.co.uk and www.college-optometrists.org

Some of this information is also available in patient leaflets. These are freely available from all our practices. To request a set of leaflets by post, please write to:

Mr Jinkinsons 95 Burnley Road, Padiham, Burnley, Lancs BB12 8BL

Useful Resources: Websites: • Information Commissioner www.ico.gov.uk • Ministry of Justice http://www.justice.gov.uk/whatwedo/freedomofinformation.htm Publications: • NHS Openness Code www.doh.gov.uk/nhsexec/codemain.htm • Freedom of Information Act 2000 www.hmso.gov.uk/acts/acts2000/20000036.htm

Copyright: Material available through this publication scheme is copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance notes on FOI publication schemes see www.hmso.gov.uk/guides.htm.